CitySprint's retail solution is tailored to work with the retailer's existing infrastructure and business needs.
Therefore, as part of the process, CitySprint is able to offer IT support to ensure seamless integration. This may require bespoke IT development or integration with existing systems and procedures.
Retail customers can also benefit from CitySprint's investment in market leading technology. Each of CitySprint's couriers are equipped with hand-held GPS devices, CityTrakkers, which transit information to and from the CitySprint system in real-time. Essentially this enables CitySprint to know, and be able to view, the exact location of each of their couriers located throughout the UK.
The customer benefit of this investment is the unrivalled transparency it offers. Once a courier electronically acknowledges acceptance of a delivery this becomes 'live' on the system. From this point forwards the customer can view the real-time location of the courier making their delivery. Retail customers can either use this information themselves or open the system up to their customers providing added-value levels of customer service. For same day and therefore 'urgent' deliveries this extra level of customer service provides additional peace of mind and reassurance.
CitySprint's mobile data technology provides up to the minute courier locations and delivery signatures